These Terms & Conditions ("Terms") govern your access to and use of the GIMA Properties website, GIMA Connect platform, portals, property listings, forms, services and related digital services operated by GIMA Properties ("GIMA Properties", "GIMA", "we", "us" or "our").
By accessing, browsing, registering on, submitting information through, purchasing, booking, engaging, or otherwise using any part of our website, platform or services, you acknowledge that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy and any additional terms applicable to a particular service, property, transaction or agreement.
If you do not agree with these Terms, you should not use the relevant service or platform.
GIMA Properties is a real estate services and property marketing business operating in Nigeria.
Our services may include, depending on the circumstances and the particular engagement:
Digital real estate services provided through GIMA Connect.
The specific services provided to a client will depend on the applicable engagement, agreement, property, location and circumstances.
Not every service is available to every user, property or location.
GIMA Connect is GIMA Properties' digital platform through which different categories of users may access services and manage activities relating to real estate.
Depending on eligibility and authorization, GIMA Connect may provide different experiences for:
other authorized users.
Access to a particular portal does not automatically confer ownership, agency authority, mandate, employment, partnership, approval or any other legal relationship.
Your access and permissions are determined by your role, authorization, applicable agreements and GIMA's approval processes.
By using the website or platform, you represent that:
If you are using GIMA Connect on behalf of a company, agency, developer, owner or other organization, you represent that you have authority to act for that organization to the extent of the actions you undertake.
GIMA may provide different categories of property services, including sales, rentals, property management, short-let services and property advisory.
The terms, scope, fees, responsibilities and limitations applicable to each service may differ.
Where a particular service is provided under a separate written agreement, that agreement will govern the specific engagement together with these Terms.
GIMA may act as a real estate agent, marketing representative, intermediary or other authorized service provider in connection with the sale or rental of properties.
The availability of a property on our website or platform does not guarantee that:
the transaction can be completed.
Prices, availability and property terms may change without notice.
A property listing is not, by itself, an offer capable of creating a binding contract for sale, lease or other disposition of property.
A legally binding transaction is subject to the applicable negotiations, approvals, payment requirements and execution of the relevant transaction documents.
GIMA Properties may provide property management services to property owners and other authorized clients.
Depending on the applicable management agreement, property management services may include:
other services expressly agreed between GIMA and the client.
The exact scope of a property management engagement will be determined by the applicable management agreement.
GIMA will not be responsible for services or expenses outside the agreed scope unless separately authorized.
Where GIMA is required to engage contractors, technicians, cleaners, security providers, maintenance personnel or other third parties, such services may be subject to additional charges and applicable third-party terms.
Property owners remain responsible for obligations that legally or contractually remain theirs, including structural, statutory, ownership and other responsibilities unless the applicable management agreement expressly provides otherwise.
GIMA may provide short-let and serviced-accommodation services, including:
other short-let management services agreed with the property owner.
Short-let services may be provided directly by GIMA or through approved property owners, managers, vendors, platforms or other service providers.
Availability, pricing, minimum stay, deposits, cancellation rules, check-in requirements, house rules and other booking conditions may vary by property.
The terms displayed or communicated for a specific booking form part of the applicable booking arrangement.
Guests must comply with applicable:
applicable laws.
GIMA may refuse or terminate a booking where there is a material breach of applicable booking conditions, subject to applicable law and the specific booking terms.
Short-let bookings are subject to the cancellation, refund, security-deposit and payment conditions applicable to the specific property.
These conditions will be communicated before or at the time of booking where applicable.
Where a booking cannot be fulfilled due to circumstances attributable to GIMA or the relevant service provider, any applicable refund or alternative arrangement will be handled in accordance with the booking terms and applicable law.
Nothing in these Terms is intended to exclude a consumer's statutory rights concerning refunds, cancellations or unfulfilled bookings.
GIMA may provide property advisory and consultancy services, which may include:
other property-related advisory services.
Unless expressly stated otherwise, GIMA's advisory services are general property-related advice based on information available to us at the time.
Advisory services do not constitute legal, tax, accounting, financial, surveying, valuation, structural engineering or other regulated professional advice unless expressly provided by an appropriately qualified professional acting within their professional capacity.
Clients should obtain independent professional advice where appropriate before making significant financial or legal decisions.
Property information displayed on our website or platform may include:
other property details.
We make reasonable efforts to maintain accurate and current information.
However, property information may change between publication and the time you access it.
Users should confirm current availability, price and material terms with GIMA before relying on a listing.
GIMA may undertake verification or due diligence in relation to properties, owners, developers, agencies or other participants.
However, the existence of a listing, verification status or publication on the platform should not automatically be interpreted as a guarantee of:
completion of a development.
Where appropriate, users should obtain independent legal, surveying, valuation, structural, financial or other professional advice before entering into a transaction.
GIMA Connect distinguishes property ownership from authority to market, list, sell, let or otherwise act in relation to a property.
A person may be authorized by a legal owner to act within a defined scope without being the legal owner.
Submitting a property, listing a property, marketing a property, introducing a buyer or tenant, or participating in a transaction does not by itself establish ownership.
Nothing on the website or platform should be interpreted as a transfer or confirmation of legal title.
Property-owner onboarding may involve a manual review process.
Submitting a property-owner application or online form does not automatically make the applicant an approved GIMA Property Owner.
GIMA may:
determine an appropriate alternative relationship.
Where an applicant is not the legal owner but has authority to market or transact in relation to a property, GIMA may direct that person to an appropriate Partner Agency or other applicable pathway.
GIMA retains discretion to determine the appropriate onboarding route, subject to applicable law and contractual obligations.
Partner Agencies operate as independent businesses unless expressly agreed otherwise in writing.
Partner Agency status does not make the agency:
an authorized representative beyond the scope expressly granted.
Partner Agencies may only access and perform activities authorized for their account and organization.
A Partner Agency must not represent itself as GIMA or imply that it has authority beyond what GIMA has expressly granted.
GIMA may maintain a single authoritative property record while receiving listing or marketing submissions from different authorized participants.
Where multiple users, agents or agencies submit information relating to the same property, GIMA may identify the submissions as potential duplicates and conduct an internal review.
A duplicate submission does not automatically create a separate property record or establish ownership, exclusivity or priority.
GIMA may determine the appropriate listing, mandate, agency relationship or marketing arrangement based on the available evidence, applicable agreements and internal review procedures.
Nothing in this provision overrides a valid contractual or legal right.
Developers may use GIMA services for the marketing and sale of development projects.
Project information may include proposed or planned:
other project information.
Unless expressly stated otherwise in a binding agreement, project information displayed online is subject to change.
GIMA does not guarantee that a development will:
retain any particular specification.
GIMA Agents may receive assignments, leads, opportunities, inspections or other work through GIMA's operational systems.
An Agent's access is subject to applicable authorization and platform rules.
An Agent must:
comply with applicable laws and professional obligations.
An Agent must not independently alter, manipulate or misrepresent GIMA's official property, customer, transaction or commission records.
GIMA administrative personnel may perform operational functions including:
managing authorized records.
Super-administrative or platform-level functions may be subject to additional controls and permissions.
Users must not attempt to bypass, manipulate or circumvent platform permissions.
Customers may use GIMA's services to:
use other available services.
Submitting an enquiry or property request does not guarantee that GIMA will locate or provide a property meeting every requested criterion.
When you submit a property request, you authorize GIMA to use the information you provide for the purpose of evaluating your requirements and contacting you regarding potentially suitable properties or services.
A property request does not constitute:
an obligation on GIMA to locate a property.
Inspection or viewing requests are subject to availability and confirmation.
Submitting a request does not necessarily mean that an inspection has been confirmed.
GIMA may contact you to confirm:
other relevant details.
Users attending inspections must comply with reasonable safety, access and property rules.
Any offer, counteroffer or negotiation is subject to the relevant parties' agreement and applicable transaction procedures.
An enquiry, expression of interest or communication through the platform does not necessarily constitute a legally binding offer.
No transaction should be considered concluded merely because:
a user has made payment,
unless the applicable contractual requirements have been satisfied.
Property transactions may require separate legal and commercial documentation.
Depending on the transaction, this may include:
other legally relevant documents.
Where a separate agreement governs a transaction, that agreement will apply to the extent of any conflict with these general Terms.
Applicable fees, commissions, management charges, advisory fees, short-let management fees, service charges or other charges will depend on the relevant service and applicable agreement.
A fee or commission should not be assumed merely because a property appears on the website.
Where a fee or commission is applicable, the relevant amount, basis and payment terms should be communicated through the applicable agreement, quotation, booking terms or transaction documentation.
GIMA may operate different fee and commission arrangements with:
other authorized participants.
No user is entitled to a commission merely because they introduced a property, lead, customer or transaction unless the applicable commission arrangement provides for it.
Where online payment facilities are provided, payments may be processed through third-party payment providers.
GIMA may not directly control the infrastructure, availability or security of third-party payment systems.
Users must provide accurate payment information and must not attempt unauthorized payment activity.
Unless otherwise provided by applicable law or the relevant transaction agreement, payment does not by itself establish ownership or completion of a property transaction.
Refunds, cancellations and reservations will be governed by the applicable service terms, booking terms, transaction agreement and applicable law.
Where applicable law gives a customer a cancellation or refund right, nothing in these Terms is intended to remove that statutory right.
Any specific cancellation or refund conditions applicable to a property, booking, inspection, reservation, short-let stay or service will be disclosed before the relevant transaction where required.
Certain GIMA Connect services may require an account.
You are responsible for:
ensuring that activity conducted through your account is authorized.
You must not:
circumvent authentication or access controls.
GIMA may suspend or restrict an account where reasonably necessary for security, compliance, investigation or enforcement, subject to applicable law.
When you submit information through the website or platform, you confirm that:
it does not contain unlawful material.
You remain responsible for information you submit.
GIMA may review, verify, correct, reject or remove information where reasonably necessary.
Where you provide photographs, videos, descriptions, floor plans or other property-related content, you represent that you have the right to provide that content and authorize GIMA to use it for the agreed property marketing or service purpose.
You must not submit material that infringes:
other legal rights.
Unless otherwise stated, the website, platform, branding, logos, designs, text, graphics, software, layouts, databases and other GIMA materials are owned by or licensed to GIMA Properties and are protected by applicable intellectual-property laws.
You may access and use the materials for legitimate personal or business use connected with the services.
You must not, without authorization:
create a competing service using substantial portions of GIMA's proprietary materials.
The website may contain information, links, advertisements, integrations or services provided by third parties.
GIMA does not control every third-party website or service.
Your use of a third-party service may be subject to that provider's own terms and privacy policy.
A link or reference does not necessarily constitute GIMA's endorsement of that third party.
We aim to keep our website and platform available and functional, but we do not guarantee uninterrupted availability.
The website may occasionally be unavailable because of:
other operational reasons.
We may modify, suspend or discontinue features where reasonably necessary.
GIMA seeks to provide accurate and useful information.
However, information may change between the time it is published and the time you access it.
You should verify material information before relying upon it for a transaction or service.
GIMA will not knowingly publish misleading property information and will operate subject to applicable consumer-protection requirements.
Nothing on the website or platform constitutes investment, financial, legal, tax, surveying, valuation or other professional advice unless expressly stated and provided by an appropriately qualified professional.
Past property performance does not guarantee future performance.
Statements concerning potential appreciation, rental income, demand, investment opportunity or projected returns are not guarantees of future results.
Users should obtain independent professional advice before making material investment decisions.
GIMA may coordinate with or refer users to professionals such as:
other specialists.
Unless expressly stated, such professionals are independent third parties.
You should independently verify the scope and terms of any professional engagement.
You must not use the website or platform to:
use the platform for any purpose prohibited by applicable law.
We take reasonable measures to protect our systems and user information.
However, no internet-based system can be guaranteed completely secure.
You should use appropriate security practices, including maintaining strong passwords and protecting your account credentials.
If you believe your account has been compromised, notify GIMA promptly.
Your use of the website and GIMA Connect may involve the collection and processing of personal information.
Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms.
The Privacy Policy should be read before using services that require the submission of personal information.
By submitting contact details or requesting a service, you may receive communications reasonably related to:
other services you have requested.
Marketing communications will be handled in accordance with applicable law and our privacy practices.
If you have a complaint concerning GIMA's services, please contact us first so that we have a reasonable opportunity to investigate and resolve the matter.
Complaints should include sufficient information to allow us to identify the relevant:
issue.
Nothing in this section prevents a consumer from exercising any statutory right or pursuing a lawful remedy available under Nigerian law.
To the extent permitted by applicable law, GIMA will not be responsible for losses arising solely from:
transactions entered into directly between other parties.
However, nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited, including liability arising from fraud, applicable statutory consumer protections, death or personal injury caused by negligence where such limitation is prohibited, or other liability that applicable law requires to remain available.
To the extent permitted by law, you agree to be responsible for losses, claims, liabilities or reasonable costs arising from your unlawful use of the platform, fraud, deliberate misconduct, or material breach of these Terms.
Nothing in this clause requires you to indemnify GIMA for liability that cannot lawfully be transferred to you.
GIMA may restrict, suspend or terminate access where reasonably necessary because of:
other legitimate operational or legal reasons.
Where appropriate, GIMA may provide notice and an opportunity to resolve the issue.
Termination does not automatically cancel rights or obligations that have already accrued under a separate agreement.
We may add, remove or modify website features, services, listings and platform functionality.
We may also update these Terms from time to time.
The updated version will be posted on the website with a revised "Last Updated" date.
Where applicable law requires additional notice or consent for material changes, we will provide it.
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where possible, and the remaining provisions will continue to apply.
A failure by GIMA to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.
These Terms, together with the Privacy Policy, Cookie Policy and any service-specific or transaction-specific agreements applicable to you, constitute the relevant agreement governing your use of the website and platform.
Where a separate written contract governs a specific property transaction, property-management engagement, short-let service, advisory engagement or other service, that contract will take precedence over these general Terms to the extent of any inconsistency.
These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Where a matter is subject to applicable Lagos State regulation or law, the relevant Lagos State legal and regulatory framework will also apply.
Nothing in these Terms prevents a consumer from exercising rights available under applicable Nigerian law.
Subject to any mandatory statutory rights or dispute-resolution procedures, disputes arising from these Terms or use of the website shall be subject to the jurisdiction of the competent courts of Nigeria.
Where a matter falls within the jurisdiction of Lagos State courts, the appropriate Lagos State court shall have jurisdiction.
For questions, complaints, account matters, property enquiries or other issues relating to these Terms, you may contact GIMA Properties through our official contact channels.
Main Phone: +234 906 203 6300
WhatsApp: +234 906 203 5300
Website: GIMA Properties
Social Media:
TikTok: @gimaproperties
Instagram: @gimaproperties
YouTube: GIMA Properties TV
No physical office address is stated in these Terms at this time.
Nothing contained on the GIMA Properties website or GIMA Connect platform should be interpreted as:
a binding transaction,
unless expressly established by a separate legally binding agreement.
By using GIMA Properties or GIMA Connect, you acknowledge that you have read these Terms, understand them, and agree to comply with them to the extent applicable to your use of our website, platform or services.